Returns are accepted within 14 days of the delivery date of product. Returns are permitted on all unwashed, unworn garments, unaltered or undecorated garments. Once the item has been received and is, in fact, deemed returnable by our Returns Department, a credit will be applied to your original method of payment.
DEFECTIVE MERCHANDISE POLICY
If you are in receipt of an item that is defective, the item must be returned to us within 14 days of the buyer’s receipt of the defective merchandise. Once the item has been received and is, in fact, deemed defective by our Returns Department, a credit will be applied to your original method of payment.
Samples are accepted for Returns and are accepted within 14 days of the delivery date of product. Sample Returns are permitted on all unwashed, unworn garments, unaltered or decorated merchandise. Once the item has been received and is, in fact, deemed returnable by our Returns Department, a credit will be applied to your original method of payment.
120 Bentley Court
Findlay, Ohio 45840
Once we receive the merchandise, we will inspect the garments and determine if it is within the parameters of the return policy and are acceptable for credit.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 7-10 days, depending on your card issuer's policies. If the credit is to be applied to your employee allowance, it will be credited back to your allowance the day the credit is issued.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable unless City Apparel is at fault. If it is our mistake, we will issue you a return label via UPS.
Delivery and Shipping
We understand the importance of efficient delivery. Our orders typically ship within 2 weeks from the time the order is placed. Our preferred shipping carriers are UPS, FedEx and USPS.
How Personal Information is Collected and Used
We only collect personal information that you voluntarily submit through our Web sites. This may include information such as your name, street and e-mail addresses, and telephone number. We do not automatically collect personal information without your knowledge.
Uses of Personal Information
When you submit personal information to us, you will be asked to decide how we may use your information. Unless we specifically tell you otherwise before you submit personal information, we will only use it to:
- Respond to your questions or comments
- Better understand your purchasing habits and needs
- Help us understand how we can improve our products, services, and Web site
- Inform you about special promotions
- Contact you to ask for your opinion or willingness to participate in certain events
Limiting the Use of Your Information
If you submit personal information to us, you have two options:
- You may choose to restrict our use of your information to a specific application, such as answering your question about a product. This is called the "Opt-Out" choice.
These options give you the opportunity to control the usage of your personal information by "opting out" of our systems.
To improve your visit to our sites, we may use "cookies" to obtain non-personal information (cookies are text information files that your browser places on your computer when you visit a Web site). We may aggregate this data to analyze the viewing habits of our site visitors, but it will not be associated with any personally identifiable data.
Sharing Your Personal Information With Others
We will not use or share your personal information in ways unrelated to the uses described above unless we provide you with prior notice and give you an opportunity to change your usage preferences. Unless you give us prior consent, we will not trade, sell, or share your personal information with any person or entity other than City Apparel, our affiliates and representatives, unless required by law or as disclosed to you before the information is collected. For certain promotions or product requests, we may share your information with an outside company for the sole purpose of fulfilling your order. These companies are carefully selected by us and also take the protection of your personal information seriously.
Access to Your Information
To modify your personal information, contact us at firstname.lastname@example.org . We will make every effort to respond to your requests in a timely manner. If you have already submitted personal information to City Apparel, you may opt-out of the company's future use of that information by sending an e-mail email@example.com. Upon receiving your request, we will delete your personal information from our records.
Security of Your Information
The security of your personal information is very important to us. We use appropriate technical and managerial procedures to protect your personal information and prevent its disclosure outside of us. Only those authorized by us will be granted access to your personal information. In addition to careful consideration about what information you share and who you share it with, we recommend that everyone develop good security habits. These include protecting and regularly changing your password, using computer virus protection, logging off when you finish using your computer, and considering the use of file or email encryption programs.
City Apparel offers you the opportunity to choose whether or not you prefer to receive marketing materials via e-mail by sending us notice at firstname.lastname@example.org. You may update this preference at any time. Please allow us sufficient time to process your change of preference.